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FAQ's - Responses

This page will provide responses and information to questions sent to the Occupational Health and Well-being Inbox.

 

Q

Can I speak to someone in Occupational Health about work issues?

A

If your concern is work related, you can ask your manager to make a referral and occupational health will access your case and identify what support you require. If your query is stress related complete a stress risk assessment (can be found in policies on the intranet entitled Stress Policy) with or without your manager and dependant on the outcome of the Risk Assessment, if needed, a referral can be made.

 

Q

I need to reschedule my appointment.

A

Contact the Occupational Health Team on 0121 424 3004 or email [email protected] 

Opening hours are Monday to Friday 8:30-4:30

 

Q

I need to cancel my appointment.

A

Contact the Occupational Health Team on 0121 424 3004.

Opening hours are Monday to Friday 8:30-4:30

 

Q

I have an ongoing health problem which means I cannot work long days for a prolonged period of time, but my manager keeps insisting I do long days.

A

I would suggest that if you are unable to carry out what has been requested of you due to a health issue that you ask your GP to provide a report stating the reasons why you would be unable to work the shifts that are being asked of you. Your GP will have your full medical status which will enable your manager to make their decision based upon the GP’s recommendations. If further advice is required, your manager can refer you to Occupational Health who will support the GP’s recommendations and advise whether the Trust can offer any additional support, and advice.

 

Q

I need a copy of immunisation records, who do I need to contact?

A

Contact the Occupational Health Team on 0121 424 3004 or email [email protected] 

Opening hours are Monday to Friday 8:30-4:30

 

Q

How can I get on-site parking, I have a health condition which means I can only walk short distances?

A

Occupational Health do not have any control over who is given parking spaces, you will need to discuss this with your line manager and liaise with the parking office.

 

Q

Can I make a referral for myself to Occupational Health?

A

Referrals should be made by your line manager as any adjustments in your workplace will need to be fully supported and implemented by your manager.

 

Q

Do you offer physiotherapy services?

A

Yes, for work related conditions. For non-work related conditions you will need to access this service via your GP.

For work related conditions, ask your manager to complete a management referral form on the website and tick to access Physio Fast Track and send to the Occupational Health department on your site and they will advise and inform physiotherapy of your request.

Please note, we are currently reviewing the provision of physiotherapy and as such this process may change.

 

Q

I referred a member of my team to occupational health, can you let me know when I am likely to have the update?

A

Reports normally are sent out within 3 working days of seeing the individual, but the individual has the right to see it before you do, this obviously will add time to you receiving the report.

 

Q

I am pregnant, and have been suffering with back pain when I am sitting at my desk. Is there anything that you could recommend?

A

If you are experiencing pain your first action should be to contact your own GP as they will be the experts in back pain during pregnancy. If you feel that your condition is predominantly work related due to your work station, ask your manager to complete a display screen equipment risk assessment that can be found on the trust intranet under policies (or via the Work & Wellbeing Website). This may highlight any adjustments to your work station you may require and your manager will advise you about the support they will be able to offer. 

A Pregnancy Risk Assessment should also be carried out by your line manager.

 

Q

I have recently been diagnosed with a condition that may have a detrimental affect on my ability to attend work and I am worried about my sickness levels, I would be grateful if you could offer me some guidance.

A

If you ring the Occupational Health department on 0121 424 3004 and speak to one of the nursing team, they will be able to advise if a management referral is the best solution or they may suggest another route. 

 

Q

Can I get help with funding for eye tests and glasses?

A

Funding is available if you meet the criteria. You need to refer to the Display Screen Equipment & Workstation Policy on the intranet (or via the Work & Wellbeing Website) to identify whether or not you would be eligible to receive funding. You need to claim the funds back from your department.

 

Q

I am starting to have back pain due to poor back support of my office chair. Where can I find more information?

A

You need to refer to the Display Screen Equipment & Workstation Policy on the intranet. If there are any problems highlighted then contact Occupational Health providing us with a copy of the self assessment form.

If the assessment identifies the need for new equipment, the manager can, where budget is available, source this equipment directly.

 

Q

I have a member of staff who has been off work long term sick and is due to return. I need to work out a phased return programme, do I need to involve the occupational health department?

A

For complex cases, you probably need to complete a management referral  and submit it to the occupational health team. However, if the case is fairly straight forward you should contact your employee and discuss their requirements. Their doctor should have made recommendations regarding their return to work and between the two of you, you should be able to agree a plan that will support the individual during their return but also supports the needs of the business. Once the plan is agreed, it is important to meet weekly to make sure the employee is settling back into the job, if not, you may need to at this point make a referral to occupational health.

 

In most cases a phased return means that the employee gradually increases the hours they work until the end of 4 weeks they are back working their normal contracted hours. But it can also mean a temporary change of role so that some of the more physically elements of the role are gradually introduced so that the individual can overtime build their strength and stamina back up to normal.

 

If it is unlikely that after 4 weeks the employee will be able to resume their normal hours and or duties, the HR team will be able to support you.

 

For further guidance go to the Sickness Absence Policy on the Trust intranet (or via the Work & Wellbeing Website)  

 

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